When the storage system encounters a condition or requires maintenance, the storage system outputs a service information message (SIM). SIMs are output from components in the storage system, such as channels, paths, and microprocessors. SIMs are reported according to the alert notification settings for the storage system. SIMs are displayed on the Alert tab in maintenance utility.
The following figure shows the actions to take when a SIM is reported.
When a SIM is reported, determine if the condition can be handled by a user or if it must be handled by service personnel:
For SIMs that can be handled by users, see the recovery procedures for SIMs in the applicable user guide.
For SIMs that must be handled by service personnel, contact customer support.
In the SIM code lists, SIM codes that begin with the same digits are listed as a single code. For example, 602001 is shown as 602xxx (xxx indicates a pool number) in the SIM code list. Therefore, when searching for a SIM code, use the first few digits, 602 in this case, as a key word.