Action to be taken for a user authentication error

Virtual Storage Platform One SDS Block and SDS Cloud Troubleshooting Reference

Version
1.19.x
Audience
anonymous
Part Number
MK-24VSP1SDS029-04
ft:lastEdition
2026-07-06

If a failure occurred during user authentication, troubleshoot it according to the following flowchart.

  • Could not log in to VSP One SDS Block Administrator and an error message was displayed.

  • HTTP status code 401 or 403 was returned when a REST API/CLI command was run.

  • When running the REST API/CLI, a solution indicating that the authentication error is to be handled according to troubleshooting guidelines was displayed. For more information, contact customer support.

  • An initial login or password change because of expiration was unsuccessful with VSP One SDS Block Administrator, and then an error message was displayed.

  • Your own password could not be changed with the REST API/CLI, and then an error message was displayed.