Operation failure descriptions and their respective reference sections (Cloud for Google Cloud)

Configuring a storage cluster

One of the following conditions occurred during the procedure described in Configuring a storage cluster in the VSP One SDS Cloud for GCP Setup and Configuration.

• An error occurred in the Terraform console.

• Cloud Shell was disconnected. Alternatively, the Cloud Shell window was unintentionally closed.

• The "Installation_<YYYYMMDD>_<hhmmss>_<clusterName> " directory is not created under gsUri after 10 minutes from completion of the resource creation.
• Any of the following files exists under gsUri.
  • <gsURI>Installation_<YYYYMMDD>_<hhmmss>_<clusterName>/Failed
  • <gsURI>Installation_<YYYYMMDD>_<hhmmss>_<clusterName>/InstallationResult.txt
  • <gsURI>hsds_installer_<YYYYMMDD>_<hhmmss>_<clusterName>_message.txt
  • <gsURI>hsds_log_<YYYYMMDD>_<hhmmss>.tar.gz
• None of the following files are created under gsUri after 180 minutes from completion of the resource creation.
  • <gsURI>Installation_<YYYYMMDD>_<hhmmss>_<clusterName>/Failed
  • <gsURI>Installation_<YYYYMMDD>_<hhmmss>_<clusterName>/InstallationResult.txt
  • <gsURI>hsds_installer_<YYYYMMDD>_<hhmmss>_<clusterName>_message.txt
  • <gsURI>hsds_log_<YYYYMMDD>_<hhmmss>.tar.gz

Action to be taken for a failure that occurred when configuring a storage cluster (Cloud for Google Cloud)

Drives were not recognized after storage cluster configuration in the setup procedure.

Action to be taken when drives cannot be recognized (Cloud for Google Cloud)

Starting and stopping the storage cluster

A failure occurred when starting and stopping the storage cluster.

Action to be taken for a failure that occurred when starting and stopping the storage cluster

A failure occurred when stopping the storage cluster.

Adding storage nodes

One of the following conditions occurred during storage node addition.

• An error was output in the Terraform console.
• Cloud Shell or a controller node was disconnected. Alternatively, the Cloud Shell window was unintentionally closed.
• A change was not reported in resource change verification by the terraform plan command.
• A job resulted in an error. (Job state is "failed.")

Action to be taken for a failure that occurred when adding storage nodes (Cloud for Google Cloud)

Drives were not recognized after storage node addition.

Action to be taken when drives cannot be recognized (Cloud for Google Cloud)

Replacing storage nodes

One of the following conditions occurred during storage node replacement.

• An error was output in the Terraform console.
• Cloud Shell or a controller node was disconnected. Alternatively, the Cloud Shell window was unintentionally closed.
• The IPv6 address of the node to be replaced has not been reserved in IP address reservation confirmation.
• A change was not reported in resource change verification by the terraform plan command.
• A job resulted in an error. (Job state is "failed.")

Action to be taken for a failure that occurred when replacing storage nodes (Cloud for Google Cloud)

Drives were not recognized after storage node replacement.

Action to be taken when drives cannot be recognized (Cloud for Google Cloud)

Adding drives

The added drives could not be recognized.

Action to be taken when added drives cannot be recognized (Cloud for Google Cloud)

Performance was degraded after drive addition.

Action to be taken when performance is degraded

Authenticating a user

User authentication did not succeed and either of the following occurred.

• Could not log in to the VSP One SDS Block Administrator, and an error message was displayed.

• HTTP status code 401 or 403 was returned when a REST API/CLI command was run.

• When running the REST API/CLI, a solution indicating that the authentication error is to be handled according to the VSP One SDS Block and SDS Cloud Troubleshooting Reference was displayed.

• An initial login or password change because of expiration was unsuccessful with VSP One SDS Block Administrator, and then an error message was displayed.

• Your own password could not be changed with the REST API/CLI, and then an error message was displayed.

Action to be taken for a user authentication error

Deleting snapshot volumes

The following occurred when deleting snapshot volumes.

• Jobs resulted in an error. (The job state is "failed.")

Action to be taken for a failure that occurred when deleting snapshot volumes

Collecting VSP One SDS Block dump log files

One of the following occurred when collecting dump log files for VSP One SDS Block:

• An error message was displayed when running REST API or CLI for dump log file collection.

• The creation of the dump log file fails. (The status of REST API or CLI for verifying the dump log file creation status is "Failed.")

• Dump log file download failed.

Troubleshooting a failure that occurs when VSP One SDS Block dump log files are collected