Operation failure descriptions and their respective reference sections (Bare metal)

Virtual Storage Platform One SDS Block and SDS Cloud Troubleshooting Reference

Version
1.19.x
Audience
anonymous
Part Number
MK-24VSP1SDS029-04
ft:lastEdition
2026-07-06

Operation

Failure

Reference

Configuring a storage cluster

One of the following conditions occurred during the procedure described in Installing the storage software in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • Installation does not proceed.

  • An error message is displayed.

  • The console interface is not activated.

Action to be taken for a failure that occurred during installation of the storage software (Bare metal)

One of the following conditions occurred during the procedure described in Setting up each storage node in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • Screen layout collapsed.

  • Keyboard entry operations are not reflected in the display.

  • A problem with login by the setup user occurred.

  • An error message is displayed.

  • Power supply was interrupted while the procedure was being performed.

Action to be taken for a failure that occurred during setup of each storage node (Bare metal)

One of the following conditions occurred during the procedure described in Configuring a storage cluster in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • An error occurred in SFTP connection when the VSSB configuration file was being transferred.

  • An error message is displayed.

  • No response is received for 180 minutes or longer.

  • The screen of the console interface went blank.

Action to be taken for a failure that occurred when configuring a storage cluster (Bare metal)

Drives were not recognized after storage cluster configuration in the setup procedure.

Action to be taken when drives cannot be recognized (Bare metal)

Starting and stopping the storage cluster

A failure occurred when starting and stopping the storage cluster.

Action to be taken for a failure that occurred when starting and stopping the storage cluster

A failure occurred when stopping the storage cluster.

Adding storage nodes

One of the following conditions occurred during the procedure described in Installing the storage software in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • Installation does not proceed.

  • An error message is displayed.

  • The console interface is not activated.

Action to be taken for a failure that occurred during installation of the storage software (Bare metal)

One of the following conditions occurred during the procedure described in Setting up each storage node in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • Screen layout collapsed.

  • Keyboard entry operations are not reflected in the display.

  • A problem with login by the setup user occurred.

  • An error message is displayed.

  • Power supply was interrupted while the procedure was being performed.

Action to be taken for a failure that occurred during setup of each storage node (Bare metal)

The following occurred during storage node addition.

  • Job failed (job state is "failed")

Action to be taken for a failure that occurred when adding storage nodes (Bare metal)

Drives were not recognized after storage node addition.

Action to be taken when drives cannot be recognized (Bare metal)

Removing storage nodes

The following occurred when the storage node was removed.

  • Job failed (job state is "failed")

Action to be taken for a failure that occurred when removing storage nodes (Bare metal)

Replacing storage nodes

One of the following conditions occurred during the procedure described in Installing the storage software in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • Installation does not proceed.

  • An error message is displayed.

  • The console interface is not activated.

Action to be taken for a failure that occurred during installation of the storage software (Bare metal)

One of the following conditions occurred during the procedure described in Setting up each storage node in the VSP One SDS Block Bare Metal Setup and Configuration was being performed:

  • Screen layout collapsed.

  • Keyboard entry operations are not reflected in the display.

  • A problem with login by the setup user occurred.

  • An error message is displayed.

  • Power supply was interrupted while the procedure was being performed.

Action to be taken for a failure that occurred during setup of each storage node (Bare metal)

The following occurred during storage node replacement.

  • Job failed (job state is "failed")

Action to be taken for a failure that occurred when replacing storage nodes (Bare metal)

Drives were not recognized after storage node replacement.

Action to be taken when drives cannot be recognized (Bare metal)

Adding drives

The added drives could not be recognized.

Action to be taken when added drives cannot be recognized (Bare metal)

Performance was degraded after drive addition.

Action to be taken when performance is degraded

Removing drives

The locator LED could not be turned on/off.

Action to be taken when a locator LED cannot be turned on/off (Bare metal)

The on/off state of the locator LED that is displayed in REST API/CLI/VSP One SDS Block Administrator and the on/off state of the locator LED on the physical drive do not match.

Replacing drives

The locator LED could not be turned on/off.

Action to be taken when a locator LED cannot be turned on/off (Bare metal)

The on/off state of the locator LED that is displayed in REST API/CLI/VSP One SDS Block Administrator and the on/off state of the locator LED on the physical drive do not match.

Change or set configuration information

One of the following occurred when executing the command to change or set the configuration information.

  • An error message appeared.

  • There was no response for 60 minutes.

  • You stopped the operation for changing or setting the configuration information.*

  • The controller node cannot be operated.

  • The controller node is stopped.

Action to be taken for a failure when changing or setting configuration information (Bare metal)

Authenticating a user

User authentication did not succeed and either of the following occurred.

  • Could not log in to the VSP One SDS Block Administrator, and an error message was displayed.

  • HTTP status code 401 or 403 was returned when a REST API/CLI command was run.

  • When running the REST API/CLI, a solution indicating that the authentication error is to be handled according to the VSP One SDS Block and SDS Cloud Troubleshooting Reference was displayed.

  • An initial login or password change because of expiration was unsuccessful with VSP One SDS Block Administrator, and then an error message was displayed.

  • Your own password could not be changed with the REST API/CLI, and then an error message was displayed.

Action to be taken for a user authentication error

Deleting snapshot volumes

The following occurred when deleting snapshot volumes.

  • Jobs resulted in an error. (The job state is "failed.")

Action to be taken for a failure that occurred when deleting snapshot volumes

Collecting VSP One SDS Block dump log files

One of the following occurred when collecting dump log files for VSP One SDS Block:

  • An error message was displayed when running REST API or CLI for dump log file collection.

  • The creation of the dump log file fails. (The status of REST API or CLI for verifying the dump log file creation status is "Failed.")

  • Dump log file download failed.

Troubleshooting a failure that occurs when VSP One SDS Block dump log files are collected

Configuration backup

An error message was output when creating a backup of configuration information.

Action to be taken for a failure that occurred when creating a backup of configuration information (Bare metal)

* Including a case where the console window was closed due to an incorrect operation or communication error.