File Administrator allows you to download diagnostic log files to investigate and resolve errors or failures.
- Navigate to .
- Select the devices for which diagnostics are required.
- Managed NAS Servers
- System Administrator
You can download diagnostics for Managed NAS Servers and System Administrator together.
If you want to download diagnostics for Managed NAS Servers you have to select Include All Managed Servers to download all managed NAS servers diagnostic logs or Include Only the Currently Managed Server to download only the selected managed server diagnostic logs.
- Click Prepare Logs.
File Administrator downloads the diagnostic log file. An example of the diagnostic file name is diagnostics_YYYY_MM_DD_<current time>+0000.zip, where DD, MM and YYYY is the date, month and year when the diagnostic file is downloaded.