Remote Ops Agent User Guide

Version: 2.1.x
Audience: anonymous
Part Number: MK-24HROP007-05
Published: 2026-10-12

Overview
Verifying the installation prerequisites
General prerequisites
Operating system requirements
Agent port requirements
Web interface requirements
Storage space requirements
SVP Connector requirements
Number of supported products
Installing the Remote Ops Agent
Installing on Windows
Installing on Linux
Installing as a Docker or Podman container
Container startup actions
Container log files
Installing the SVP Connector
Enabling discovery mode
Modifying discovery mode
Disabling discovery mode
Upgrading the Remote Ops Agent
Upgrading on Windows or Linux
Upgrading using a Docker container
Getting started with the Remote Ops Agent
Logging in to the agent interface for the first time
Stopping the Remote Ops Agent
Restarting Remote Ops Agent
Enabling an LDAP realm login
Logging on using an LDAP realm
Resetting the password
Configuring the Remote Ops Agent
Configuring the Remote Ops Agent settings
Configuring LDAP authentication for the Remote Ops Agent
Logging in after configuring LDAP
Configuring remote access certificates
Important files and folders
Creating certificates
Creating certificates using PowerShell
Creating certificates using OpenSSL
Restoring previous certificates
Installing certificates using a Docker container
Enabling Relay Mode on Remote Ops Agent
Enabling Relay Mode on Parent and Child agents
Creating a relationship between Parent and Child agents
Adding products to monitor
Adding a product user
Adding products to the Remote Ops Agent
Adding VSP One Block 85 and VSP One Block 20 series products
Adding VSP E series and VSP G130, G/F350, G/F370, G/F700, G/F900 products
Adding VSP One Object products
Adding VSP One Object S Node/HCP S products
Adding VSP One SDS Block products
Adding VSP 5000 series products
Adding Advanced Server HA800 series products
Adding Supermicro products
Adding Ransomware Detection powered by CyberSense products
Adding VSP 360 products
Using the interface to manage and monitor the Remote Ops Agent
Products
Transports
Agents
Settings
Removing the Remote Ops Agent
Removing the Remote Ops Agent on Windows
Removing Remote Ops Agent on Linux
Removing the Remote Ops Agent running as a Docker container
Removing the SVP Connector
Using the Remote Ops Agent APIs

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