Troubleshooting

Installing Hitachi Content Platform for Cloud Scale

Version
2.4.x
Audience
anonymous
Part Number
MK-HCPCS002-11

You might encounter these issues during installation.

Service doesn't start

Rarely, a system deployment, service management action, or system update fails because a service fails to start. When this happens, the System Management application is inaccessible from the instance where the failure occurred.

The logs in the watchdog-service log folder contain this error:

Error response from daemon: Conflict. The name "service-name" is already in use by container Docker-container-id. You have to remove (or rename) that container to be able to reuse that name.

To resolve this issue, restart the Docker service on the instance where the service failed to start. For example, if you are using systemd to run Docker, run:

systemctl restart docker

After restarting Docker, try the system deployment, service management action, or system update again.