Logs and diagnostic information

Content Intelligence Installation Guide

Part Number

Each service maintains its own set of logs. By default, the logs are maintained in the install_path/hci/log folder on each instance in the system. During installation, you can configure each service to store its logs in a different, non-default location.

Log management

You can manage any of the HCI log files yourself, deleting or archiving them as necessary.

Note: Deleting log files might make it more difficult for HCI support personnel to resolve issues you might encounter.

System logs are managed automatically in these ways:

  • All log files are periodically added to a compressed file and moved to install_path/hci/retired/. This occurs at least one time a day, but can also occur:
    • Whenever you run the log_download script.
    • Hourly, if the system instance's disk space is more than 60% full.
  • After a log file grows larger than 10MB in size, the system stops writing to that file, renames it, and begins writing to a new file. For example, if exampleService.log.0 grows too large, it is renamed to exampleService.log.1 and the system creates a new exampleService.log.0 to write to.

Retrieving logs and diagnostic information

The log_download tool lets you easily retrieve logs and diagnostic information from all instances in the system. This tool is located at this path on each instance:


For information about running the tool, use this command:

install_path/hci/bin/log_download -h

  • When using the log_download tool, if you specify the --output option, do not specify an output path that contains colons, spaces, or symbolic links. If you omit the --output option, you cannot run the script from within a folder path that contains colons, spaces, or symbolic links.
  • When you run the log_download script, all log files are automatically compressed and moved to the folder install_path/retired/.
  • If an instance is down, you need to specify the option --offline to collect the logs from that instance. If your whole system is down, you need to run the script log_download with the option --offline on each instance.

Default log locations

By default, each service stores its logs in its own folder at this path:


This table shows the default log folder names for each service. Depending on how your system was configured when first deployed, your system's logs might not be stored in these folders.

Related service Default log directory name Contains information about
Admin-App com.hds.ensemble.plugins.service.​adminApp The System Management application.
Cluster-Coordination com.hds.ensemble.plugins.service.​mesosMaster Hardware resource allocation.
Cluster-Worker com.hds.ensemble.plugins.service.​mesosAgent Work ordered by the Cluster-Coordination service.
Database com.hds.ensemble.plugins.service.​cassandra
  • System configuration data.
  • Document fields and values.
Index com.hds.ensemble.plugins.service.solr Index collections and search indexes.
Logging com.hds.ensemble.plugins.service.​logstash The transport of system events and workflow task metrics to the Metrics service.
Metrics com.hds.ensemble.plugins.service.​elasticsearch The storage and indexing of:
  • System events
  • Performance and failure metrics for workflow tasks
Message Queue com.hds.ensemble.plugins.service.​kafka Transmission of data between instances.
Monitor-App com.hds.ensemble.plugins.service.​mapApp The HCM application.
Network-Proxy com.hds.ensemble.plugins.service.​haproxy Network requests between instances.
Scheduling com.hds.ensemble.plugins.service.​chronos Workflow task scheduling.
Search-App com.hds.ensemble.plugins.service.searchApp The Search App
Sentinel com.hds.ensemble.plugins.service.​sentinel Internal system processes.
Service-Deployment com.hds.ensemble.plugins.service.marathon The deployment of high-level services across system instances. High-level services are the ones that you can move and configure (such as Index), not the services grouped under System Services.
Synchronization com.hds.ensemble.plugins.service.​zookeeper Coordination of actions and database operations across instances.
Watchdog com.hds.ensemble.plugins.service.remoteAction Internal system processes
Watchdog com.hds.ensemble.plugins.service.​watchdog General diagnostic information.
Workflow-Agent jobs com.hds.ensemble.plugins.job.workflow Workflows