Alerts

Content Intelligence Content Monitor Help
Version
2.2.x
2.1.x
2.0.x
Audience
anonymous
Part Number
MK-HCI006-00

HCM alerts you of events that need your attention. You can view these alerts through the Monitor App, REST API, or CLI.

To view these configuration settings, click the User () icon, then click Notifications.

Note: HCM runs within an HCI system. Many of these alerts can be addressed only from the Admin App. To access it from HCM, click the three-line icon (). Then, click Admin App.
Severity Alert Description Action
Severe Instance <ip-address> disk usage severe threshold The specified instance has less than 10% free disk space. Add additional storage to the instance.

Note: If an instance runs out of disk space, the system might become unresponsive.
Severe Master Instance <ip-address> is down
  • Restart the instance hardware or virtual machine.
  • Restart the run script on the instance. This script is located in the install's bin folder.
Severe Service is down Assess the health of your instances. If one is down, try the following:
  • Restart the instance hardware or virtual machine.
  • Restart the run script on the instance. This script is located in the install's bin folder.

If your instances are healthy and the problem persists, contact support.
Severe Worker Instance <ip-address> is down
  • Restart the instance hardware or virtual machine.
  • Restart the run script on the instance. This script is located in the install's bin folder.
Warning Instance <ip-address> disk usage warning threshold The specified instance has less than 25% free disk space. Add additional storage to the instance.

Note: If an instance runs out of disk space, the system might become unresponsive.
Warning License expires soon Your license expires soon. Contact your sales representative to purchase a new one.

Note: If your license expires, functionality is extremely limited. For more information, see the help that's available from the Admin App.
Warning License expired Your license has expired. Contact your sales representative to purchase a new one.
Warning Package installation failed Your system failed to install a package that you uploaded.

For more information, see the help that's available from the Admin App.
Warning Service below recommendation The service is currently running on fewer than the recommended number of instances. Configure this service to run on additional instances.

For more information, see the help that's available from the Admin App.
Warning Service under-protected A service has lost redundancy; that is, one or more instances on which that service is running are unresponsive. Assess the health of your instances. If one is down, try the following:
  • Restart the instance hardware or virtual machine.
  • Restart the run script on the instance. This script is located in the install's bin folder.

Note: If your instances are healthy and the problem persists, contact support.
Warning Workflow task <workflow-name> HALTED A workflow task encountered an error and was stopped.

For more information, see the help that's available from the Admin App.
Warning SSL server certificate chain expires soon A certificate in the SSL server certificate chain for this system expires soon. If the certificate chain expires, users cannot access the system.

For more information, see the help that's available from the Admin App.
Warning SSL server certificate chain expired The SSL server certificate chain for this system contains an expired certificate. Users cannot access the system until the certificate chain is replaced.

For more information, see the help that's available from the Admin App.
Warning (HCM-specific) Workflow Monitor App Workflow is not running and will be restarted. No action required. The workflow will automatically restart.
Warning (HCM-specific) The Monitor App is not processing data fast enough. Dashboard data is more than 15 minutes behind the latest data from the source. While in this state, monitors might fail to be triggered or might be triggered unexpectedly. If this alert persists, your system might be undersized. Consider adding more instances. Wait to see if the Monitor App catches up and the alert goes away. If it doesn't, add more instances to the system.
Severe (HCM-specific) The Monitor App is not processing data fast enough. Dashboard data is more than 30 minutes behind the latest data from the source. While in this state, monitors might fail to be triggered or might be triggered unexpectedly. If this alert persists, your system might be undersized. Consider adding more instances. Wait to see if the Monitor App catches up and the alert goes away. If it doesn't, add more instances to the system.